Help

Help Center

Guides for setup, usage, and troubleshooting.

Getting Started

How do I install Gu Live Chat?▼

After signing up, copy the embed code from Settings > Widget and paste it into your website.

How can I customize the widget?▼

You can configure colors, position, welcome message, and avatar from the dashboard.

How do I add a teammate?▼

Go to Settings > Team and send an invitation by email.

How do canned responses work?▼

Type '/' in the inbox composer to insert saved replies.

How do I assign a conversation?▼

Open conversation details and select an agent from the top-right assignment menu.

Do you support file sharing?▼

Yes, image and document sharing is supported, subject to plan limits.

How do I set up webhooks?▼

Open Settings > Webhooks, add your endpoint URL, and choose events.

How does chatbot setup work?▼

Use the visual editor in Settings > Chatbot to build and publish flows.

Where is the API documentation?▼

REST API access is available on Professional and above. Contact support@gulivechat.com.

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