Artificial Intelligence

Smarter support, measurable outcomes

The Gu Live Chat AI assistant auto-resolves repetitive requests, saves team time, and delivers always-on customer support.

Context-aware responses

Understands customer intent and provides the best answer from your knowledge base.

Knowledge base integration

Train AI on your articles to provide current and accurate responses.

Smart escalation

Automatically routes complex requests to live agents.

Agent reply suggestions

Speeds up human replies with AI-assisted recommendations.

How to get started

Launch your AI assistant in 4 steps

  1. 1Create your knowledge base or import existing content
  2. 2Define chatbot journeys in the visual flow builder
  3. 3Enable AI assistant and test your flows
  4. 4Track performance from the analytics dashboard

40% fewer repetitive requests

24/7 automated responses

One-click human handoff

Try the AI assistant

AI features are included in the Professional plan.

Start Free
Download Android App — Free

At home, at work, on the go — keep talking to your customers