Features
One platform for customer service
Omnichannel support, AI Agent, and a unified inbox in one place with Gu Live Chat.
AI Agent
Resolve standard requests instantly. Automated replies with knowledge base + LLM, then handoff to agents when needed.
Live Chat Widget
Real-time WebSocket messaging, file sharing, translation, and typing indicators.
Live Translation (PRO)
Two-way real-time translation in 50+ languages. Agents and visitors can chat smoothly across languages.
Unified Inbox
Widget, WhatsApp, Instagram, Telegram, Messenger, and email in one panel with channel badges and filters.
AI Chat and Chatbot
Human-like answers with GPT/Gemini (Professional+). Visual chatbot flows, FAQ automation, and workflows.
AI Writing Assistant
Help agents write faster, clearer, and more effective responses with AI suggestions.
Multi-channel (PRO)
WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, and email integration.
Gu Marketing
Run campaigns, targeted messages, and proactive chats to convert traffic into customers.
Contacts and Visitor CRM
Profiles, conversation history, tags, and live visitor tracking in a secure platform.
Video and Screen Monitoring
Watch visitor screens in real time and provide visual product support (PRO).
Phone and SMS
Automated SMS notifications with Twilio integration (Professional plan and above).
Knowledge Base
FAQ and help articles to power AI Agent and chatbot context.
Workflow Automation
Automated response flows based on triggers and actions.
Analytics and Performance
Track channel mix, agent rankings, response times, and AI resolution rate.
API and Integrations
Connect via REST API, webhooks, and ready-made integrations for CRM and custom tools.
Security
SSL/TLS, KVKK alignment, and role-based access for secure operations.
Fast Setup
Deploy with a one-line embed code and go live in 30 seconds.