Fast responses are the foundation of satisfaction. Track average response time in analytics and aim for under 60 seconds.
Use canned replies for consistent answers to common questions. Type "/" in the inbox for instant access.
Reach visitors at the right moment with proactive messages. Help cart abandoners or greet new visitors.
Measure satisfaction with CSAT ratings. Review low-scoring chats to improve continuously.
Unify all channels (WhatsApp, email, widget) in one inbox for a consistent customer experience.