About 70% of e-commerce visitors leave without asking a question. Without clear answers on sizing, shipping, or returns, they go to competitors.
Strategic live chat placement on product pages, cart, and checkout can increase conversion by 15–25%.
Use proactive messages for visitors waiting in cart over 30 seconds. A simple "Can I help?" opens sales opportunities.
Visitor tracking shows which page they are on and what they viewed — message at the right time.